1. Introduction
This Privacy Policy describes how Lisa Rummel, Registered Massage Therapist (“we,” “us,” or “our”), collects, uses, discloses, and safeguards personal information when you visit our website at rummelrmt.com (the “Website”), book an appointment, or otherwise interact with our practice.
We are committed to protecting your privacy in accordance with:
- the Personal Information Protection and Electronic Documents Act (PIPEDA);
- Alberta’s Personal Information Protection Act (PIPA); and
- The Code of Ethics and Standards of Practice of the Natural Health Practitioners of Canada (NHPC), of which Lisa Rummel is a member in good standing (Member #8126).
Although massage therapy is not currently a regulated health profession in Alberta, Lisa Rummel voluntarily applies confidentiality and record-keeping standards consistent with the principles of Alberta’s Health Information Act (HIA) as a matter of professional best practice.
By using our Website or services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.
2. Who We Are
Lisa Rummel, RMT, operates a registered massage therapy practice in Canmore, Alberta, Canada. Lisa Rummel is a member in good standing of the Natural Health Practitioners of Canada (NHPC), Member #8126, and holds professional liability insurance through that association.
Business address: 101, 75 Dyrgas Gate, Mountaineers Business Centre, Canmore, Alberta T1W 0A6
Telephone: 403-493-9271
Email: lisarummelrmt@gmail.com
3. Distinction Between Website Information and Health Information
This Privacy Policy covers two distinct categories of information, each held in different systems and subject to different safeguards:
a) Website Information
Information you provide through this Website (such as your name, email, phone number, and the contents of any inquiry form submission) is collected, stored, and processed under PIPEDA and Alberta’s PIPA. This information is held in WordPress, hosted by Hostinger International Ltd., and is used only to respond to your inquiry and provide the information you request.
b) Personal Health Information (PHI)
Personal health information you provide in the course of receiving massage therapy treatment — including intake forms, treatment records, assessment notes, and billing details — is collected and stored separately in our practice-management system, Jane App (Jane Software Inc., Vancouver, Canada). PHI is governed by Alberta’s PIPA and the confidentiality requirements of the NHPC Code of Ethics, and is held to a standard consistent with the principles of Alberta’s Health Information Act.
We do not store any personal health information on rummelrmt.com.
For details on how Jane App secures patient records, please refer to Jane App’s privacy policy at https://jane.app/policies.
4. Information We Collect Through the Website
4.1 Information You Voluntarily Provide
When you submit our contact or inquiry form, we collect:
- Your name
- Your email address
- The nature of your inquiry (selected from a dropdown menu)
- The contents of the message you write to us
Providing this information is voluntary. Without it, we may not be able to respond to your inquiry or schedule an appointment.
4.2 Information We Collect Automatically
When you visit our Website, we may automatically collect limited technical information, including:
- Your IP address
- Your browser type and version
- Your operating system
- Referring website (if you arrived via a link from another site)
- Pages you visit on our Website and the time spent on each
- Date and time of your visit
This information is collected through standard web server logs and through caching cookies set by LiteSpeed Cache, which we use to deliver the Website quickly and reliably. We do not currently use third-party analytics or advertising tracking on this Website.
4.3 Cookies
Our Website uses the following categories of cookies:
- Strictly necessary cookies: set by LiteSpeed Cache and our content-management system to deliver the Website. These cookies cannot be disabled.
- Functional cookies: set by WPForms to prevent duplicate form submissions and detect automated spam.
- Analytics cookies (planned): we may, in the future, deploy Google Analytics to understand aggregate visitor behaviour. If we add analytics tracking, we will update this policy and ask for your consent through a cookie banner before any analytics cookies are set.
You may control or delete cookies through your browser settings. Disabling strictly necessary cookies may affect the functionality of our Website.
5. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries, including questions about our services, rates, availability, and gift certificates;
- To schedule, confirm, or reschedule appointments through our practice-management system, Jane App;
- To deliver, maintain, and improve the Website;
- To detect and prevent fraud, spam, and abuse of our Website;
- To comply with our professional and legal obligations under PIPEDA, PIPA, and the NHPC Code of Ethics;
- With your express consent, to send you appointment reminders or follow-up communications.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Disclosure of Your Information
We may disclose your personal information only in the following limited circumstances:
6.1 Service Providers
We share information with carefully selected service providers who perform functions on our behalf, including:
- Hostinger International Ltd. — our website hosting provider.
- Jane Software Inc. (“Jane App”) — our practice-management and scheduling platform, which stores client records, intake forms, and billing information under industry-standard safeguards.
- Google LLC — for font delivery through Google Fonts. Google Fonts is configured not to set cookies or track users. We may, in the future, also use Google Analytics — see Section 4.3.
These service providers are contractually required to safeguard your information and may only use it to perform services on our behalf.
6.2 Legal and Professional Requirements
We may disclose personal information when required by law, including in response to a court order, subpoena, regulatory investigation, or to comply with the Code of Ethics and Standards of Practice of the Natural Health Practitioners of Canada (NHPC).
6.3 With Your Consent
We may share your information with other parties if you have given us your express consent to do so.
7. International Transfers
Some of our service providers operate servers located outside of Canada. Specifically, Jane App’s servers are located in Canada, while certain Google services may process limited technical data in the United States. By using our Website, you acknowledge that your information may be transferred to and processed in these jurisdictions, which may have data-protection laws that differ from those in Alberta or Canada.
8. Data Retention
We retain information only as long as necessary to fulfil the purposes for which it was collected, or as required by professional standards or law:
• Inquiry form submissions: retained for up to 12 months, then permanently deleted.
• Personal health records (held in Jane App): retained for at least ten (10) years following the date of the last treatment, in accordance with NHPC Standards of Practice and consistent with the principles of Alberta’s Health Information Act.
• Web server logs: retained for up to 90 days for security and diagnostic purposes.
9. Security Safeguards
We use commercially reasonable physical, technical, and administrative safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include:
- Transport Layer Security (HTTPS/TLS) on all Website traffic;
- Encrypted database backups managed by our hosting provider;
- Strong, unique credentials and two-factor authentication on administrative accounts;
- Restricted access to personal health information through Jane App’s role-based permissions;
- Regular software updates and security patches.
Despite these measures, no system can be guaranteed completely secure. In the event of a privacy breach, we will follow the notification procedures required by PIPEDA and PIPA, including notifying affected individuals and the relevant Information and Privacy Commissioner where required by law.
10. Your Rights
Under PIPEDA and Alberta’s PIPA, you have the right to:
- Access: request a copy of the personal information we hold about you;
- Correction: request correction of inaccurate or incomplete information;
- Withdrawal of consent: withdraw your consent to our continued collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions;
- Complaint: lodge a complaint with us or with the relevant regulator (see Section 14).
To exercise any of these rights, please contact us at lisarummelrmt@gmail.com. We will respond to verified requests within 30 days, or as otherwise required by law.
11. Children’s Privacy
Our Website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without verifiable parental consent, we will delete it promptly. Where massage therapy services are provided to a minor, a parent or legal guardian must provide informed consent in accordance with NHPC standards.
12. Third-Party Links
Our Website may contain links to third-party websites, including our booking page on Jane App. We are not responsible for the privacy practices of any third party. We encourage you to review the privacy policies of every website you visit before providing any personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or the services we offer. We will post the revised policy on our Website with an updated “Last Updated” date. For material changes, we will provide reasonable notice — for example, by displaying a notice on the homepage.
14. Contact Us & Complaints
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Lisa Rummel, RMT
Email: lisarummelrmt@gmail.com
Telephone: 403-493-9271
Mailing address: 101, 75 Dyrgas Gate, Mountaineers Business Centre, Canmore, Alberta T1W 0A6
If you are not satisfied with our response to a privacy concern, you may also contact:
Natural Health Practitioners of Canada — https://www.nhpcanada.org
Office of the Information and Privacy Commissioner of Alberta — https://oipc.ab.ca
Office of the Privacy Commissioner of Canada — https://priv.gc.ca